FAQ

I. Regarding Order Placement & Payment Security

Q1: How do I place an order?

The ordering process is quite straightforward, and it only takes four steps:

Select Products: Browse our product catalog and add your preferred items to the shopping cart.

Complete Information: Go to the checkout page and fill in your shipping address and contact information truthfully.

Secure Payment: We support major international credit cards (Visa, Mastercard, American Express, Discover) for payment. All transactions are processed directly via a highly secure encrypted payment gateway, with no complicated page redirects.

Confirm Order: Right after your payment is successful, you will receive an order confirmation email instantly, and we will then arrange the shipment for you.

🔒 Security Assurance: We utilize internationally recognized PCI-DSS certified platforms and end-to-end data encryption technology. This means your credit card information is processed directly through protected financial channels, and our system will not retain any of your card-sensitive information, ensuring your payment process is 100% safe and reliable.

Q2: Is my payment information secure?

Absolutely safe. Protecting your privacy and financial security is our core priority. We have implemented a dual security protection mechanism:

International Financial-Grade Standards: Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard), meeting the highest international standards for payment data security.

Bank-Level Encryption Technology: Through SSL/TLS end-to-end encryption, sensitive data (e.g., your credit card number, billing address) is encrypted and locked in real-time during transmission. Even our backend staff cannot access your private card information, ensuring a worry-free shopping experience throughout.


II. Order Shipment & Delivery Time (US Direct Shipping Advantage)

Q3: Where will my order be shipped from, and how long will it take to arrive?

All our products are shipped directly from our USA Warehouse, ensuring quality control and processing efficiency.

Order Processing: After the order is confirmed (usually within 12 hours after payment is completed), we will finish sorting and hand it over to the logistics provider within 2 business days.

Estimated Delivery Time:

US Domestic Orders: Enjoy expedited logistics service, with a regular delivery time of 3-5 business days.

International Orders: Typically 7-15 business days, depending on the destination distance and local logistics speed.